Patient Safety Research Centre: Empowering older people to avoid medication-related harm via a co-produced community pharmacy solution

This is a new pharmacy alert system microservice that notifies pharmacy staff if a patient has a visual impairment by displaying a logo on the patient’s medication record. Alongside this, the accompanying FLAG-Me Vision website collates access to information and strategies to improve medication safety that pharmacists can explore with their patients during 1:1 consultations.

Workstream

Catalyst R4

Lead Organisation

The University of Manchester

Theme

Living well with Cognitive Impairment, Social Support Connections

Share this project

About the project

Greater Manchester NIHR *Patient Safety Translational Research Centre (PSTRC) facilitated two online co-design workshops in June & July 2021, which brought together people with vision impairments (VI) and community pharmacists to discuss medication safety. Attendees felt having /offering one-to-one consultations, to explore strategies together could help improve medication safety.

Pharmacists currently have no system in place to identify patients with VI (aside from people having a guide dog or using a long cane). Our audit in 5 Greater Manchester pharmacies, completed in Spring 2022 , found 48% people with a diagnosed VI were unknown to their pharmacy. However, patients expected pharmacists had access to medical information; at the same time, pharmacists expected patients to tell them if they had a VI.

Riste suggested the need for a system to allow pharmacists to easily and accurately identify patients with VI so they can offer 1:1 consultations. She suggested displaying the shaded-eye logo commissioned for The Partially Sighted Society, as an alert to highlight people at potential increased risk of medication safety errors, would also reducing issues that up to 96% text-based pop-ups are skipped in pharmacies due to ‘alert fatigue.’

After sourcing entrepreneurial funding from within University of Manchester from Masood Entrepreneurship Centres ‘Flying Starter Award’, and Faculty of Biology Medicine & Health ‘Researcher Collaboration Fund’, a team from Imago student software created FLAG-Me Vision. This is a new pharmacy alert system microservice that notifies pharmacy staff if a patient has a VI by displaying a logo on the patient’s medication record. Alongside this, the FLAG-Me Vision website collates access to information and strategies to improve medication safety that pharmacists can explore with their patients during 1:1 consultations.

Close

Connect with Innovate UK KTN

Join Innovate UK KTN's mailing list to receive updates on funding opportunities, events and to access IUK KTN’s deep expertise. Please check your email to confirm your subscription and select your area(s) of interest.