Debate Exploring the Socio-Cultural Considerations for Labelling, Trust and Certification of ICT Products and Services

Posted on: 25/09/2018

Watch the debate hosted during “In ICT We Trust?” Conference at the University of Graz in Austria, on 28 June 2018.

A number of recent high-profile cases of businesses failing to protect their users’ data have led to an increasing erosion of trust in digital products and services. This is hampered by the fact that it is often difficult restore transparency and assess their trustworthiness.

One possible solution may be clear labelling and certification of ICT products and services., an EU-funded project, aims at exploring the situation, the barriers, and the benefits of security and privacy labels. Its goal is to make recommendations to the EU Commission about how businesses might use labelling and certification to increase the level of trust in ICT.

The debate addressed the role of trust for the adoption of ICT and EU-wide regulation, certification and labelling systems. The focus will be on criteria for trust and trustworthiness of ICT products and services, like security, privacy, benefit/value or autonomy (e.g. increasing trust through increasing control of users over their data).

This interactive debate held in June 2018 in Graz was joined by a panel of international experts who explored the socio-cultural considerations for labelling, trust, privacy and the certification of our digital products and services.

Click here for video

Moderator: Jon Kingsbury


  • Ludmilla Georgieva¬†(Attach√©e, Permanent Representation of Austria to the EU/Co-Chair of the Horizontal Working Party on Cyber Issues and of the WP on Data Protection)
  • Helmut Leopold¬†(Head of Center for Digital Safety & Security, AIT)
  • Thomas Grechenig¬†(CEO at RISE GmbH., Head of Industrial Software, Technical University of Vienna)
  • Tracy Harwood¬†(Reader in Digital Marketing and Consumer Culture/Manager Usability Lab, De Montfort University)

Find out more about the EU projects KTN are involved in here.

You can also subscribe to KTN’s YouTube channel here.

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